What is Chatbase?
Chatbase is a platform for building and deploying customer-facing AI agents for support, sales and product guidance without code. According to its documentation, an agent can learn from files (PDF, TXT, DOC and DOCX), text snippets, websites (crawled, read from a sitemap or added page by page), Q&A pairs, Notion pages and closed tickets from Salesforce or Zendesk.
Chatbase's site lists the website, email, phone, WhatsApp, Meta apps, Slack, Shopify and Zendesk among its deployment options, and its documentation covers Messenger, Instagram and WordPress. Its escalation action opens a ticket in a connected help desk, such as Chatbase's own Helpdesk, Zendesk, Salesforce, Intercom, Freshdesk or HubSpot, and Chatbase live chat is offered for real-time hand-over.
Where Chatbase is a strong choice
Chatbase suits teams that want a flexible, general-purpose AI agent and plenty of places to put it.
- You want the same agent on email, voice calls or Slack as well as chat.
- Your knowledge lives in Notion or in past help desk tickets you want the agent to learn from.
- You want to choose between many AI models; Chatbase's playground lists models from several providers.
- You need the agent to open tickets in a wide range of help desks, from Zendesk and Salesforce to Gorgias and Odoo.
Where Gydr is different
Gydr is narrower on purpose: it is a customer-service chatbot for businesses that sell things or run outlets, and it is built to stay with your own facts.
- Unlimited chatbots on every plan, so one account can run a chatbot per brand, website or client.
- Structured knowledge: a product catalogue with prices and images, FAQs, documents and branch locations, kept separate so the right kind of answer comes back.
- Replies are checked against your records before they go out; product cards come from your catalogue, not from the AI's memory.
- Telegram as well as WhatsApp, Messenger, Instagram and the website, from one set of knowledge.
- White Label with your own web address from the Growth plan, and a partner program for agencies that manage clients' accounts.
Chatbase vs Gydr at a glance
The table compares what each product says on its own website. It is a summary, not a full feature list.
| Feature | Chatbase | Gydr |
|---|---|---|
| Channels | Website, email, phone, WhatsApp, Messenger, Instagram, Slack and more | Website, WhatsApp, Messenger, Instagram, Telegram (no email or voice) |
| Knowledge sources | Files, text, websites, Q&A, Notion, past Salesforce or Zendesk tickets | Products, FAQs, documents, locations and a website crawler |
| Hand-over to a person | Opens a ticket in a connected help desk; Chatbase live chat for real time | Live chat in Zendesk Messaging, Zanroo Desk, CRMeja or a Custom Desk; tickets in Zendesk |
| Number of chatbots | One agent per paid plan; more as a paid add-on | Unlimited on every plan |
| Free plan | Not listed on the pricing page; a free trial is offered | Yes, with monthly credits |
| Branding | Removing the Chatbase label is a paid add-on | Badge hidden on paid plans; White Label and custom domains from Growth |
| Languages | Translation tools in the Helpdesk | Replies in the customer's language, 50 languages; dashboard in English, Malay and Chinese |
| Pricing model | Plans with monthly message credits | Plans with monthly AI credits; conversations are not capped |
How to move from Chatbase to Gydr
Most of what you gave Chatbase can be reused. The main change is sorting it into the right kind of knowledge.
- 1Create a free Gydr account and a chatbot.
- 2Put question-and-answer pairs into an FAQ knowledge base (CSV import works) and upload your documents.
- 3If you sell products, import them into a product catalogue, or connect Shopify or WooCommerce from the Starter plan.
- 4Copy your agent's instructions into a skill, adjust the tone, and test answers in the dashboard.
- 5Connect your website and messaging channels, then your help desk, and switch off the old agent.
Common questions
It depends on what you need. Gydr's Free plan includes unlimited chatbots, all five channels and help desk hand-over, with a monthly credit allowance. Try it with your own knowledge and compare the answers.
Yes. Point the website crawler at your site and it finds pages and pulls out products, FAQs, documents and locations into your knowledge bases.
No. Gydr answers in text on your website, WhatsApp, Messenger, Instagram and Telegram. If you need voice or email, Chatbase covers those channels.
From the Growth plan you can connect your own model from providers such as OpenAI, Anthropic, Google, DeepSeek, Qwen and Mistral. On every plan Gydr provides the AI for you.