IntegrationsWooCommerce
An AI shopping assistant for your WooCommerce store
Shoppers ask in their own words. Gydr searches your catalogue, shows products with prices and stock, links straight to each product page and answers “Where is my order?” for you.
- Products
- Live catalogue
- Order answers
- Read-only
- Keys to copy
- None
- Plan
- Starter and up
What shoppers can ask
Your catalogue, answering for itself.
Want the strongest answers in every language?
Store search matches the words in your catalogue. Import your products into a Product Knowledge Base and the assistant matches what shoppers mean, in any language.
About the Knowledge Base“Do you have…?”
Searches your catalogue and shows matching products with photo, price and a link to the product page.
Browse by category
Lists your categories and what is in each, so shoppers can explore without leaving the chat.
In stock or sold out
Says whether a product is available, straight from your store. It never guesses a quantity.
“Where is my order?”
Reads an order's status, items and tracking, only for the shopper who placed it.
Buying stays on your store
There is no cart in the chat. Each product links to its page, so payments, stock and orders stay in WooCommerce.
Order answers
Order questions, answered privately.
Turn on order answers and your store gives the assistant a read-only key. Shoppers get an answer straight away, and your team gets fewer emails.
Bloom & Twig
Online now
Where is my order?
Your order #1042 shipped yesterday and should arrive on Friday.
Recognised through the WordPress plugin, so their recent orders are found without asking.
Bloom & Twig
Online now
Where is my order?
I can check that. What's your order number and the email you ordered with?
Order number
Asked for the order number and the email used to order. Only an exact match is answered.
- Never another shopper's order
- Never an address, phone number or email
- Repeated wrong guesses are blocked for a while
- Tracking from WooCommerce Shipment Tracking, Advanced Shipment Tracking or WooCommerce fulfilments
Setup
Connected in minutes.
- 1
Enter your store address
Product search reads your store's public storefront, so there is no key to create.
- 2
Choose what it may do
Turn on product search, categories and, if you like, order answers. Each one is tested before you finish.
- 3
Authorize in WooCommerce
For order answers only: approve Gydr on your store's own screen and WooCommerce issues a read-only key. You never handle it.
Connecting the WordPress plugin too? Tick “Let the assistant look up orders” when you approve, and it is done in the same step.
Read the setup guideRead-only by design
It can read your store. It can't change it.
- Can't touch an order
- The key is read-only. The assistant can read an order's status and can never edit, cancel or refund it.
- Never edits your store
- The assistant only reads. It never changes a product, price, stock level or setting in WooCommerce.
- Keys kept encrypted
- Any key your store issues is stored encrypted, and you can revoke it in WooCommerce at any time.
- Shows what your store shows
- Products, prices and stock come straight from your catalogue, so the chat never falls out of step with your shop.
Recognise signed-in shoppers
Install the Gydr WordPress plugin and shoppers who are logged in get their own orders without typing an order number.
Questions, answered
WooCommerce Storefront is a plugin, available on the Starter plan and above. You can start on the free plan and upgrade when you connect your store.
Not for products: product search reads your store's public storefront. Order answers need a read-only key, which your store issues for you when you press Authorize in WooCommerce.
No. Each product links to its page on your store, where shoppers add to cart and pay as usual.
WooCommerce Shipment Tracking, Advanced Shipment Tracking (AST) and WooCommerce's built-in order fulfilments.
Yes, on every channel you connect. On a messaging app, shoppers are asked for their order number and email, because the app doesn't know who is signed in to your website.
Suggestions show in-stock products by default, and you can change that in the search settings. When a shopper asks about a product that has sold out, the assistant says so rather than pretending it doesn't exist.
Give every shopper a personal assistant.
Connect your WooCommerce store in minutes.