Frequently Asked Questions

Gydr is an AI chatbot SaaS platform that lets you deploy chatbots under your own brand — with full control over look, feel, and customer experience.

Gydr is designed for online stores, service businesses (clinics, salons, consultancies), digital agencies, and enterprise customers who want to automate customer support and boost sales with AI chatbots.

Gydr chatbots answer common questions from your own knowledge, recommend products from your catalogue, collect details with forms and hand over to your team when needed. They work on your website, WhatsApp, Messenger, Instagram, Telegram and WordPress sites, in 50 languages.

Yes, Gydr chatbots run around the clock, so replies come within seconds at any hour, whatever your time zone or business hours.

Gydr's AI detects the customer's language and replies in it. It covers 50 languages, detected automatically, with no manual setup. The dashboard itself is available in English, Bahasa Melayu and Chinese.

Gydr gives you two layers of branding control. From Starter and above, Widget Theme lets you brand the chatbot itself with your logo, colours, and brand name (the 'Powered by Gydr' badge is hidden on every paid plan). From Growth and above, White Label additionally rebrands your team's Console dashboard with your company's identity. Bring Your Own Model (BYOM) is also supported from the Growth plan and above.

Yes! Gydr offers a Free plan with 500 monthly credits at no cost. You'll need to verify a payment method during signup (your card won't be charged), and then you can start building and deploying chatbots immediately.

Your website (an embedded chat or a link you share), WhatsApp, Messenger, Instagram and Telegram. TikTok is on the roadmap. You connect each channel from your dashboard. On Instagram, story replies and story mentions are deliberately not answered; messages from ads, posts and your profile are.