What is Wati?
Wati describes itself as omnichannel AI for business messaging. It shows an Official Meta Business Partner badge and lists WhatsApp, Instagram, Messenger, TikTok and website chat, plus WhatsApp calling and RCS, among its channels.
Its features include WhatsApp broadcasts with scheduling, a no-code chatbot builder, a Team Inbox where agents and AI share conversations, and Astra AI agents that run conversations end to end and hand off to a person with the full thread. Wati lists more than a hundred integrations, including Shopify, WooCommerce, HubSpot, Zoho CRM, Salesforce, Klaviyo and Zapier.
Where Wati is a strong choice
Wati is a strong fit for businesses that use WhatsApp for marketing as much as for support.
- You send WhatsApp broadcasts and promotions to your customer list on a schedule.
- You like building chatbot flows yourself in a no-code builder.
- Your agents reply to WhatsApp chats in one shared inbox.
- You connect WhatsApp to marketing and CRM tools such as Klaviyo, HubSpot or Zoho.
Where Gydr is different
Gydr does not build flows or send campaigns. It reads each customer's question in their own words and answers it from your knowledge.
- No flow to draw: you add products, FAQs, documents and outlets, write instructions in plain language, and the chatbot handles the wording.
- Each reply is checked against your records before it is sent, and product cards come from your own catalogue.
- Customers are answered in their own language, among 50 languages, with a dashboard in English, Bahasa Melayu or Chinese.
- Hand-over goes to your existing desk, including Zanroo Desk and CRMeja, which many Malaysian teams already use.
- A Free plan and unlimited chatbots on every plan, priced by monthly AI credits rather than per user.
Wati vs Gydr at a glance
The table compares what each product says on its own website. It is a summary, not a full feature list.
| Feature | Wati | Gydr |
|---|---|---|
| What it is | WhatsApp-led messaging platform with broadcasts, flows, inbox and AI agents | AI chatbot that hands over to your existing help desk |
| Channels | WhatsApp, Instagram, Messenger, TikTok, website chat | Website, WhatsApp, Messenger, Instagram, Telegram |
| Broadcasts and campaigns | Yes, scheduled WhatsApp broadcasts | No; Gydr answers incoming messages |
| How the bot is built | No-code flow builder plus Astra AI agents | Your knowledge plus plain-language instructions; no flows |
| Hand-over to people | Team Inbox inside Wati | Your desk: Zendesk, Zanroo Desk, CRMeja or a Custom Desk |
| Free plan | Free trial; no free plan described | Yes, with monthly credits |
| Pricing model | Plans with set users and AI credits; WhatsApp per-message charges on top | Plans with monthly AI credits; WhatsApp's own message charges apply |
How to switch from Wati to Gydr
Move WhatsApp last, after the chatbot has been tested, so customers never write to a number nobody is answering.
- 1Create a free Gydr account and add your knowledge: products, FAQs, documents and outlet locations.
- 2Turn the answers in your old flows into FAQs, and write the chatbot's instructions in plain language.
- 3Test replies in the dashboard in the languages your customers use.
- 4Ask the old provider to release your number, then connect your WhatsApp Business account to Gydr.
- 5Connect your help desk, then add the website, Messenger, Instagram or Telegram.
Common questions
If you mainly want WhatsApp questions answered accurately in Malay, English and Chinese, yes. Gydr is made by a Malaysian company, has a Free plan and hands over to desks such as Zanroo Desk and CRMeja. If broadcasts matter most, Wati may suit you better.
Gydr has no flow builder. You give it your knowledge and instructions, and it writes each answer itself, then checks it against your records before sending.
Yes. With coexistence your number keeps working in the WhatsApp Business app, so staff can reply by hand while Gydr answers the rest.
Yes. From the Starter plan, the WooCommerce and Shopify plugins let the chatbot search your products, and the same answers work on WhatsApp and your website.