Integrations/Freshchat
Freshchat, with an AI front line — coming soon.
Freshchat support is coming soon. Gydr will resolve routine conversations and hand the hard ones into Freshchat with the exchange so far attached, so your team starts with context.
New ticket — from Gydr
Customer needs a person
Conversation so far attached
✓ Sent to your teamA quieter inbox
Answered questions don't reach Freshchat, so your team's queue holds the conversations that need them.
Context on arrival
Escalations will arrive as Freshchat conversations carrying the transcript so far — nothing to ask twice.
Around the clock
Gydr can keep answering nights and weekends, so the morning queue holds decisions rather than backlog.
Setup
How it will work.
Connect your desk account
A guided flow from the Gydr dashboard, once the connection opens.
Choose which chatbots hand over
Pick the chatbots whose escalations reach this desk.
Ask for a human
The ticket arrives with the conversation so far.
Give Freshchat an AI front line.
Coming soon — join the waitlist and we'll tell you when it opens.