Integrations/Zendesk
Zendesk tickets, without the routine ones.
Gydr answers in front of your Zendesk. Routine questions never become tickets; the ones that need a person arrive with the whole conversation attached.
New ticket — from Gydr
Customer needs a person
Full conversation attached
✓ Assigned to your teamFewer tickets, better tickets
The repetitive questions are answered before they reach the queue. What lands is real work, pre-briefed.
The full transcript, attached
Every escalation opens as a Sunshine conversation with the complete history — no customer repeats themselves.
Your workflows untouched
Triggers, macros, SLAs — everything you built in Zendesk keeps working. Gydr sits in front, not inside.
Setup
Connected in one sitting.
Connect your desk account
A guided flow from the Gydr dashboard — no developer needed.
Choose which chatbots hand over
Pick the chatbots whose escalations reach this desk.
Ask for a human
Watch the ticket arrive with the full conversation. Done.
Put an AI front line on your Zendesk.
Free to start — connect your desk on any plan.