Clinics, Dental & Wellness Practices
A chatbot for clinics that handles enquiries and booking requests, not diagnoses.
The Problem
- The front desk phone rings all day with hours, location and “do you do this treatment?” questions
- Patients message after closing time and get no answer until the next day
- Appointment details arrive scattered across calls, chats and notes
- Staff cannot afford a chatbot that guesses about health questions
The Solution
- The chatbot answers from the clinic's own information: hours, services, branches and policies
- A short form in the chat collects name, contact number and preferred time as a booking request
- Clinical or personal health questions are handed to your staff, not answered by the bot
- Patients can ask in English, Bahasa Melayu or Chinese and get a reply in that language
See It in Action
Example conversations showing how the chatbot answers your customers — from the knowledge you give it.
Capabilities
What It Can Do
Hours, Services and Branches
Add your clinics, opening hours and the services you offer. Patients ask “is the Mont Kiara branch open Saturday?” and get the answer you maintain.
Booking Requests, Captured
The chatbot asks a few questions in chat, such as name, phone number and preferred day, and saves the answers for your team. Your staff confirm the slot. Gydr does not book into your calendar.
Hand-Off to Your Staff
When a patient asks something clinical or asks for a person, the chat is passed to your team along with the conversation. The chatbot answers from what you have given it and does not give medical advice.
Several Branches, One Chatbot
A group practice can list every branch once, so patients can find the nearest one and see its hours.
Getting Started
Set Up in Three Steps
- 01
Add the practice information
Enter branches, hours, services and your common questions. Review each answer as you would for a new receptionist.
- 02
Set the form and the limits
Choose which details to collect for an appointment request, and write an instruction such as “Share information only. Pass health questions to our staff.”
- 03
Go live on WhatsApp and your website
Add the chat to your site and connect your clinic WhatsApp number. Your team reads the requests from the dashboard.
What changes
Business Impact
Less time on routine calls
Hours, directions and “do you offer…?” questions are answered in chat so the front desk can focus on patients in the room.
Requests waiting in the morning
Appointment requests sent overnight are collected and ready for staff to confirm.
Clear line between information and care
The assistant works from what the clinic has written down, and clinical questions go to a person.
Reply in the patient's language
Patients writing in English, Malay or Chinese are answered in the same language.
Help Patients Reach Your Clinic Easily
Put your clinic information to work in chat. Free to start.